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NOTICE:
From 11.59 pm on Sunday (Nov 22), all travellers entering Singapore from Malaysia or Japan will have to serve a 14-day stay-home notice period at dedicated facilities, the Ministry of Health (MOH) said on Friday.
Please take note of the following:
Should you require your Malaysian staff to proceed to enter Singapore to complement your workforce, you can continue to do so but they will be sent to the Singapore dedicated facility ($2,000/14 nights for 1 headcount).
Once the government allows for SHN stay to be outside the dedicated facilities, Kingsforce is pleased to take orders once again. Should you require local (Singaporean/PR) to augment your manpower plans, we are happy to be able to offer you headhunting services.
Regards,
Kingsforce
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- Accommodation Packages
- SHN Hotel Booking Form
- SHN FAQ (Frequently Asked Questions)
- PCA FAQ (Frequently Asked Questions)
SINGAPORE - Malaysians with Singapore work passes will serve a seven-day stay-home notice (SHN) instead of 14 days as Covid-19 prevalence rates in Malaysia are similar to Singapore's, said Health Minister Gan Kim Yong on Thursday (Aug 6). The decision on a shorter SHN is based on risk assessments and will include Malaysians who are permanent residents here who also hold a local work pass.
The Periodic Commuting Arrangement (PCA) is a scheme agreed between Singapore and Malaysia to allow work and business-related travel between the two countries via the land border crossings at the Johor-Singapore Causeway and Malaysia-Singapore Second Link. Under the PCA, Malaysia Citizens and Malaysia Permanent Residents who are Singapore work pass holders are permitted to enter Singapore and should reside in Singapore for at least 90 days.
Kingsforce will see to the booking of SHN Hotels from a list of SHN Hotels in Singapore. If you have been issued a Stay Home Notice, you may view our Stay Home Notice Hotel Packages below and fill-up the booking form:
Our SHN Accommodation Packages
1 Pax Package
As your dedicated agent, we will provide MOM/PCA approved accommodations for 7 nights @ $830 onwards (Excluding GST) inclusive of:
• A Single Room
• Full board meals (Breakfast, Lunch, and Dinner)
• Free Wifi
• Free Mineral Water
• Necessities will be provided (Towels, Toothbrush etc.)
• 2-way transport (Pick up from hotel and sending of employee to the COVID test centre and back)
2 Pax Package
As your dedicated agent, we will provide MOM/PCA approved accommodations for 7 nights @ $990 onwards (Excluding GST) inclusive of:
• A Twin Sharing Room
• Full board meals (Breakfast, Lunch, and Dinner)
• Free Wifi
• Free Mineral Water
• Necessities will be provided (Towels, Toothbrush etc.)
• 2-way transport (Pick up from hotel and sending of employee to the COVID test centre and back)Rooms are subjected to availability and are on a first come first serve basis. SHN hotel rates may vary according to room type/hotel. For enquires or more information, you may contact Jinhang/Paul @ +65 6227 3518 or email them at jinhang@kingsforce.com.sg/paul@kingsforce.com.sg. If the number is engaged, please try our main hotline @ +65 6324 3828.
SHN Accommodations Booking Form
View SHN FAQ Frequently Asked Questions
(Source: The Straits Times)
1. AM I UNDER QUARANTINE ORDERS IF I AM ON SHN?
No, you are not under quarantine orders and are not required to have a dedicated room and toilet if this is not feasible. However, you should remain in your place of residence at all times during the 14-day period.
2. WHAT IS THE DIFFERENCE BETWEEN LEAVE OF ABSENCE AND SHN?
People taking leave of absence are allowed to leave their place of residence to purchase daily necessities or to attend to important personal matters.
Those issued an SHN should remain in their place of residence at all times during the 14-day period.
3. CAN MY FAMILY MEMBERS CONTINUE TO STAY WITH ME DURING THIS TIME? ARE THEY AT RISK OF INFECTION?
Your family members may continue to live with you. However, you and your family should observe good personal hygiene practices. If you become unwell, avoid contact with your family members and seek medical attention immediately.
4. MY FAMILY MEMBERS/FLATMATES/TENANTS HAVE JUST RETURNED FROM ONE OF THE AFFECTED AREAS. CAN I STILL CARRY ON WITH MY DAILY ACTIVITIES, SUCH AS GOING TO WORK OR SCHOOL?
Yes, the SHN applies only to individuals who are served the notice. Nonetheless, you should continue to monitor your health, observe good personal hygiene and seek medical attention if unwell.
5. DO I NEED TO DECLARE TO MY EMPLOYERS/SCHOOLS THAT I AM ON SHN?
Those who have returned from the affected areas are advised to inform their employers or schools that they are on SHN. This is so that your employer or school can provide the necessary assistance to facilitate your SHN.
6. IF I AM DELIVERING FOOD/SUPPLIES TO A PERSON UNDER SHN, SHOULD I WEAR A MASK OR OTHER PROTECTIVE EQUIPMENT TO PROTECT MYSELF?
There is no need for masks or other protective equipment. The delivery can be conducted in such a way as to minimise contact with the person under SHN. The SHN is a precautionary measure and persons under SHN are not close contacts of confirmed cases.
7. CAN I SEND MY EMPLOYEES/STUDENTS TO THE DOCTOR TO GET TESTED AT THE END OF THE 14-DAY PERIOD SO THAT THEY CAN BE CLEARED TO COME BACK TO WORK/RETURN TO SCHOOL?
It is not useful to send persons who do not have symptoms to the doctor/hospital for testing. Such individuals will not be offered diagnostic testing and will be asked to return home.
8. WHAT IF I DO NOT COMPLY WITH THE SHN?
If you fail to comply with the SHN, you may face the following penalties, as you have put the well-being of the wider community at risk:
a. You may be prosecuted under Section 21A of the Infectious Diseases Act.
b. If you are a Singapore permanent resident, long-term-visit pass holder, dependant's pass holder, or student's pass holder, your re-entry permit or passes may be revoked or the validity shortened.
c. If you are a foreign employee issued with a work pass, your work pass may be revoked.
d. If your child/ward is a full-time student attending a pre-school, school or other educational institution in Singapore, your child/ward might be subjected to disciplinary action, including suspension or dismissal.
For foreign students, this may include the cancellation of your child's/ward's student's pass or dependant's pass.
9. WHAT IF I REQUIRE MEDICAL ATTENTION WHILE ON SHN?
For life-threatening cases such as cardiac arrest, active seizures, breathlessness, major traumas, and stroke, please call 995 directly for assistance.
For non-emergencies (such as cough or fever, follow-up visits for chronic conditions, refilling of prescription, etc):
a. For Singapore citizens, permanent residents and long-term visit pass holders, you may contact the People's Association (PA) at 6344-8222. PA will assist you to make the necessary arrangements with the nearest Public Health Preparedness Clinic (PHPC) or GP clinic, or to arrange for a house call by a GP (for those with mobility issues).
Please inform the staff and doctor of your travel history and that you have been issued an SHN.
b. For students/pre-school students, you can seek assistance from your school or MOE/ECDA.
c. For foreign employees issued with a work pass, you should contact your employer.
10. IF I AM WORRIED ABOUT MY STATUS (WHETHER OR NOT I AM INFECTED), CAN I GO TO A HOSPITAL OR THE NATIONAL CENTRE FOR INFECTIOUS DISEASES TO GET TESTED?
Diagnostic testing is available for symptomatic individuals who are admitted to the hospital on suspicion of infection. If you develop a fever, cough, or breathlessness, or are feeling unwell, you should seek medical attention. Your doctor will assess and refer you to the hospital if necessary.
View PCA FAQ Frequently Asked Questions
(Taken from: ICA)
1. What is the Periodic Commuting Arrangement?
The Periodic Commuting Arrangement (PCA) is a scheme agreed between Singapore and Malaysia to allow work and business-related travel between the two countries via the land border crossings at the Johor-Singapore Causeway and Malaysia-Singapore Second Link. Under the PCA, Malaysia Citizens and Malaysia Permanent Residents who are Singapore work pass holders are permitted to enter Singapore and should reside in Singapore for at least 90 days.
2. What is the rationale for imposing a daily quota? Is there a webpage for me to check if the daily quota has been maximised? Are there any plans to revise the daily quota in the future?
The quota is imposed to stagger and manage the volume of daily entrants via our land crossings. This mitigates the extent of crowds and congestion. It also allows swab operations to be conducted more smoothly, without overwhelming our public health system. While companies applying for the PCA are unable to check for the available quota, they will be alerted during registration if the quota has been maximised. Depending on the demand for PCA, the quota may be revised in future.
For Singapore Citizens/Permanent Residents
3. I am a Malaysian citizen and a Singapore PR. I am currently in Malaysia, but I want to return to Singapore. Do I need the PCA to return to Singapore?
If you are a Singapore PR with a valid Re-Entry Permit, you may return to Singapore without the need for any entry approval. However, you will be subject to the prevailing Stay-Home Notice requirements after arriving in Singapore. You may wish to refer to safetravel.ica.gov.sg/health for details and updates on border control measures as well as www.ica.gov.sg/covid-19/shn for information on the prevailing health measures for Singapore Citizens and PRs returning from abroad.
4. I am a Singapore Citizen who is currently in Malaysia. Do I need the PCA to return to Singapore?
For Singapore citizens, you do not need any entry approval to return to Singapore. However, you will be subject to the prevailing Stay-Home Notice requirements after arriving in Singapore. You may wish to refer to safetravel.ica.gov.sg/health for details and updates on border control measures, as well as www.ica.gov.sg/covid-19/shn for more information about SHN issued by ICA.
5. I am a Malaysian citizen and a Singapore PR. I am currently in Singapore but I want to return to Malaysia. Do I need the PCA to return to Malaysia?
Entry into Malaysia is governed by the Malaysian authorities. You may wish to reach out to the Malaysian Ministry of Foreign Affairs (www.kln.gov.my), the Malaysian Immigration Department (www.imi.gov.my) or the Malaysian High Commission in Singapore (https://www.kln.gov.my/web/sgp_singapore) for further advice.
6. I am a Singapore Citizen/PR holding a Malaysia Work Pass. I am currently based in Singapore and I wish to return to Malaysia for business and work purposes. Can I use the PCA to return to Malaysia?
Yes, you may use the PCA to return to Malaysia. If your trip to Malaysia is less than 14 days, you may use the RGL.
Information on entering Malaysia is available on the Malaysian Immigration Department’s webpage (https://www.imi.gov.my/portal2017/index.php/ms/sumber-dan-arkib/pengumuman/1833-Malaysia-Singapore-border-crossing-arrangement.html)
For further advice and details, you may wish to reach out to the Malaysian Ministry of Foreign Affairs (www.kln.gov.my), the Malaysian Immigration Department (www.imi.gov.my) or the Malaysian High Commission in Singapore (www.kln.gov.my/web/sgp_Singapore).
Application
7. Can I apply for the PCA for my employee to enter Malaysia on this application platform?
No. This PCA application platform is intended for Singapore-based companies who require their Malaysia employees to return to Singapore for work.
For details on the application procedures and requirements for Singapore Citizens and PRs to enter Malaysia under the PCA, please visit the Immigration Department of Malaysia’s website at https://www.imi.gov.my/portal2017/index.php/ms/sumber-dan-arkib/pengumuman/1833-malaysia-singapore-border-crossing-arrangement.html. For queries related to entering Malaysia under the PCA, please approach the Immigration Department of Malaysia.
8. What are the steps from the time an application is put in, to the time the result of the PCA application is received? How long is the processing time? What information/documents need to be submitted for the PCA application?
Individuals are not permitted to apply for PCA. Singapore-based companies have to apply for the PCA on behalf of their employees to enter Singapore for work. The company has to submit the PCA application using their CorpPass at the PCA application platform. Applications for the PCA can be made up to 60 days prior to the intended date of entry.
Upon a successful application under the PCA, an email will be sent to the point of contact provided by the company in the application.
9. I am unable to log in with my CorpPass.
Please ensure that you are using a CorpPass administrator account to log in to the Safe Travel Portal. A CorpPass administrator can also assign all government, or specific e-service access to a CorpPass user within the same company via the CorpPass Website. Please search for ‘Safe Travel Portal’ under the e-service catalogue.
10. Is the PCA approval of my employee transferrable?
No. An approval is given to a specific employee and therefore cannot be transferred.
Should another employee require to enter Singapore under PCA, a separate application must be submitted.
11. Can the family member of my employee who holds a Dependant’s Pass or Long-Term Visit Pass (LTVP) enter Singapore with my employee, if my employee receives an approved PCA application?
No. The PCA is intended to facilitate business/work-related travels, and therefore would not cover individuals who are dependants. Please apply for an entry approval with MOM.
12. My employee has an in-principle approval or Letter of Consent (LOC), can I apply for PCA?
No. Please apply for an entry approval with MOM. Those on LTVPs issued by ICA need to request for ICA’s entry approval, even if they have LOCs issued by MOM.
13. Can I apply for a PCA if my employee is entering Singapore from Malaysia via air or sea?
No. Please apply for an entry approval with MOM.
14. Do I need to pay to apply for PCA on behalf of my employees?
Payment (via credit card) for the mandatory COVID-19 PCR test for each employee is required upfront at the point of application. Employers/employees should expect to pay up to S$200 (inclusive of GST) per employee for the COVID-19 PCR test.
15. What is the duration of stay in Singapore that my employee will be eligible for under PCA? Can I extend the PCA period for my employee?
The duration of stay in Singapore is tied to the validity of the employee’s long-term work pass for business and work.
Should the employee leave Singapore, employers will only be able to apply for a new PCA for their employee to re-enter Singapore 90 days after the date of his/her prior entry.
16. Can my employee use the PCA to come to Singapore for study, short-term work, or leisure purposes?
No. The PCA application is only for travellers holding a valid long-term work pass in Singapore for business and work purposes.
Travellers seeking to enter Singapore for study may wish to visit https://www.ica.gov.sg/news-and-publications/media-releases/media-release/entry-approval-required-for-all-long-term-pass-holders for more information.
17. Do I need a new application each time my employee wants to enter Singapore after their home leave?
Yes, a new application is required each time your employee wants to enter Singapore.
18. I am a confinement nanny. Can I apply for a PCA to enter Singapore?
No. Please get your employer to apply for an entry approval with MOM.
19. I am an employment agency. Can I apply for a PCA for the domestic helpers of my clients?
No. Please apply for an entry approval with MOM.
20. I did not receive any approval email after completing payment.
If you do not receive the approval email within a few minutes of completing payment, please check your spam or junk folder for an email from SafeTravelOffice (SafeTravelOffice@ica.gov.sg). Please also ensure you are checking the mailbox of the contact person of the Sponsoring Organisation. This should be the email address which received the OTP during the email verification process of your PCA application.
If the problem persists, please email COVID_SafeTravelAppeals@mti.gov.sg with the following information:
PCA application ID;
Email of the Sponsoring Organisation’s contact person;
Screenshot of your application status or payment invoice;
FIN and FIN expiry number of your employee (s);
Your phone number for follow-up.
Please note we will only be able to resend the approval email to the email address of the Sponsoring Organisation’s contact person that was keyed in during the application process. We will not entertain any request to resend the approval email to a different email address.
21. The system indicated that I have keyed in an invalid FIN number.
Please ensure that your employees are holders of one of the following MOM-issued work passes: (i) Employment Pass; (ii) EntrePass; (iii) Personalised Employment Pass; (iv) S Pass; (v) Work Permit; (vi) Training Employment Pass; (vii) Training Work Permit; and (viii) Work Holiday Pass. The pass should also be valid for at least 15 days from the date of entry into Singapore.
For the best user experience, we recommend that you use Google Chrome (version 84 or later) on a desktop or laptop computer to access the PCA application. If the error persists, please email COVID_SafeTravelAppeals@mti.gov.sg the FIN and FIN expiry dates of the workers you intend to bring in to Singapore under the PCA.
22. I am unable to complete my application. An error message keeps popping up before I can complete the application.
For the best user experience, we recommend that you use Google Chrome (version 84 or later) on a desktop or laptop computer to access the PCA application. If the problem persist please email COVID_SafeTravelAppeals@mti.gov.sg a screenshot of the error message with contact details for follow up.
Pre-Arrival in Singapore
23. What documentation does my employee who has been approved to enter Singapore under the PCA need to present to the immigration staff in Singapore before he/she will be allowed entry?
Please ensure that your employee has a copy (digital or hardcopy) of the PCA approval letter, which may be required as proof during immigration clearance at Malaysia’s checkpoint. The employee must present a valid passport and work pass at the Singapore checkpoint, otherwise he/she will be turned away.
24. My employee is suddenly unable to enter Singapore on the date indicated in the application, can I amend the application and seek a refund for the COVID-19 PCR test?
No. Please make sure that your employee is able to enter on the date indicated in the application. You may not amend a PCA application or seek a refund for the COVID-19 PCR test payment once the PCA application has been approved. If your employee is unable to enter Singapore on the date indicated in the application, please note that employers will only be able to apply for a new PCA for their employee to re-enter Singapore 90 days after the date of his/her prior entry.
25. Can I cancel my PCA application and resubmit a new PCA application if there is a mistake?
No. You may not cancel a PCA application or seek a refund for the COVID-19 PCR test payment once the PCA application has been approved. Please ensure all information in the PCA application is correct.
If your employee is unable to enter Singapore on the date indicated in the application, please note that employers will only be able to apply for a new PCA for their employee to re-enter Singapore 90 days after the date of his/her prior entry.
26. Can I obtain a copy of the COVID-19 PCR test payment receipt?
The receipt for the COVID-19 PCR test payment would have been generated and displayed at the point of payment via a pop-out window. As per the instructions during the payment process, the pop-out blocker needs to be turned off for this. If you have missed this, we regret to inform you that we are unable to generate a new receipt.
27. I have keyed in the wrong contact details in the electronic Health Declaration Form (eHDC) and would like to update/amend my contact details.
If you would like to update your contact details provided in the eHDC, you are required to do both of the following:
Email COVID_SafeTravelEnquiries@mti.gov.sg with your employee’s name and FIN, as well as your employee’s updated Singapore mobile number and/or address.
Your employee is also required to update their contact details here (https://mom.gov.sg/feedbackshn).
28. I am unable to input my contact details into the Homer app.
Please refer to https://mom.gov.sg/feedbackshn if you are encountering technical issues with the Homer app.
SHN Measures
29. I am a Singapore Citizen/PR under the Malaysia-issued PCA who wants to return to Singapore on short-term home leave. How do I apply for a SHN waiver?
Singapore Citizens/PRs under the Malaysia-issued PCA (i.e. holders of PCA MYTravelPass) can apply to take a COVID-19 PCR test upon arrival at Woodlands Checkpoint or Tuas Checkpoint at their own cost, in lieu of Stay-Home Notice (SHN), when returning to Singapore for short-term home leave. You may apply for a SHN waiver here.
30. Is cohorting allowed for Stay-Home-Notice (SHN)?
Yes. Cohorting is allowed for up to four pax, provided that the employees arrive in Singapore on the same day.
31. Where can my employees serve their Stay-Home Notice (SHN)?
Employees are only allowed to serve their SHN in hotels, serviced apartments, or single-occupancy residences (i.e. if there is only one employee in the entire SHN accommodation). However, an exception can be made for employees who are serving their SHN in premises occupied by immediate family members (i.e. parents, siblings, spouse and children), or employees who are cohorting (up to four pax) provided that the employees arrive in Singapore on the same day. Employees are prohibited from serving their SHN at a dormitory, hostel or rented room.
Please note that the above SHN requirements do not apply to employees who have a travel history to Sabah in the past 14 days before entry into Singapore. Such employees will serve their SHN in dedicated SHN facilities instead.
32. May I serve my Stay-Home Notice (SHN) at a family member or relatives’ house?
Your SHN place of residence must fulfil the prevailing SHN advisory and guidelines. To curb community spread, you are allowed to serve your SHN only in premises occupied by immediate family members (i.e. parents, siblings, spouse and children). You may refer to MOH’s website (http://www.moh.gov.sg/covid-19) for the latest updates.
Please note that the above SHN requirements do not apply to employees who have a travel history to Sabah in the past 14 days before entry into Singapore. Such employees will serve their SHN in dedicated SHN facilities instead.
33. What are the accommodation arrangements for Stay-Home Notice (SHN)? Will the Government be paying for the hotel/accommodation for SHN? Is there a list of pre-approved hotels?
The Singapore Government will not arrange or bear the costs of an employee’s accommodation for the SHN. The employer/employee is expected to arrange and bear the costs of the employee’s accommodation for the SHN.
There is no list of pre-approved hotels for SHN. If you wish to serve your SHN in a hotel, you may do so in a hotel of your choice. Please indicate to the properties you approach that you/your employee will be serving SHN.
Please note that the above SHN requirements do not apply to employees who have a travel history to Sabah in the past 14 days before entry into Singapore. Such employees will serve their SHN in dedicated SHN facilities instead.
34. What should I do if I am feeling unwell on the date of my COVID-19 PCR swab appointment?
If you are feeling unwell on the day of your COVID-19 PCR swab appointment, do not proceed to the appointed test site. Please refer to the following link for the terms and conditions of your swab appointment, including the available means to seek appropriate medical attention: https://go.gov.sg/tc.
Health Measures
35. Are there any materials I can disseminate to my employees to prepare them for their SHN and COVID-19 test in Singapore?
For more information on the SHN guidelines in Singapore, you may refer to https://www.mom.gov.sg/covid-19/frequently-asked-questions/loa-shn-matters.
Testing Arrangements
36. What is the procedure for the COVID-19 PCR test and how long will it take?
There will be four stations at the COVID-19 PCR test site, comprising (i) holding area, (ii) registration, (iii) swabbing and (iv) discharge. The entire process from the first to last station will take approximately an hour, while the COVID-19 PCR test itself will take approximately 6 minutes.
37. How is the COVID-19 PCR test appointment arranged, and who will be informed of the appointment details?
Your employee is required to undergo a COVID-19 PCR test on the 5th day of his/her SHN period. An SMS message and email notification will be sent to the employer/employee by the 3rd day of the employee’s SHN period. The notification will indicate the employee’s test date, time of test and designated test site for the COVID-19 PCR test. Employers are then expected to inform their employees of the appointment details.
If your employee has a travel history to Sabah in the past 14 days before entry into Singapore, he/she will undergo a COVID-19 PCR test on the 11th day of his/her SHN period instead. An SMS message and email notification will be sent to the employer/employee by the 8th day of the employee’s SHN period.
If the employee/employer does not receive a notification containing the details of the employee’s COVID-19 PCR test date, time and designated test site by the 3rd day of the employee’s SHN period, please contact us at COVID_SafeTravelEnquiries@mti.gov.sg with the employee’s name and FIN, as well as your mobile number.
38. My employee is unable to go for his/her COVID-19 test on the scheduled date. Who can I contact to reschedule a new swab appointment?
The employee is expected to strictly adhere to his/her appointment timing for his/her COVID-19 PCR test. It will be a breach of the Infectious Disease Act if he/she does not undergo the COVID-19 PCR test. Please note that the employee can only exit his/her SHN if the test result is negative, whichever is later.
39. Can I go for my COVID-19 PCR test at a different time slot?
No. You are required to turn up at the COVID-19 PCR test site at your assigned timeslot.
40. If I have done a swab test/recovered from COVID-19 in the past, do I still need to do a test in Singapore?
All PCA travellers are required to follow existing COVID-19 PCR test and SHN procedures, unless advised otherwise. We will only notify travellers who qualify for exemptions within 3 days from their entry into Singapore.
41. If I am unable to do the nasal COVID-19 PCR test due to certain medical conditions (i.e. frequent nose bleeds, operations on face or nose area, tumours or cancers of the nose or throat area, facial or skull fractures), can I inform anybody before I am scheduled for the COVID-19 PCR test?
Please drop us an email at COVID_SafeTravelAppeals@mti.gov.sg, before entry into Singapore, indicating the medical condition and the following employee particulars:
Name
FIN No.
Date of Birth
Gender
Contact No.
42. If I do not have my work pass, what can I bring to validate my identity at the COVID-19 PCR test site?
The employee must bring a digital copy of their Singapore-issued work pass and his/her passport to validate their identity.
If the employee has lost his/her work pass, they should first make an official police report. On the day of the COVID-19 PCR test, he/she should bring along the police report (which must include his/her FIN no.) and passport to validate his/her identity.
43. How do I make payment for the COVID-19 PCR test? How much does a COVID-19 PCR test cost?
Payment for the mandatory COVID-19 PCR test for each employee is required at the point of application and must be made via credit card. Employers/employees should expect to pay up to S$200 (inclusive of GST) per employee for the COVID-19 PCR test.
44. What COVID-19 tests will my employee be subject to upon arrival in Singapore? How will I and/or my employee be informed of his/her COVID-19 test result?
The employee under the PCA is required to undergo a COVID-19 PCR test on the assigned date of swabbing before the end of his/her SHN period. The point of contact provided by the employer will receive an email and SMS message indicating their employee’s test date, time of test and designated test site for the COVID-19 PCR test.
COVID-19 PCR test results will be sent to employers within 2 days of the test. Should there be a need for a second test, employers will be informed. While awaiting test results, individuals should continue to observe the SHN period in his/her declared SHN residence.
If the employer does not receive a notification containing the results of the employee’s COVID-19 PCR test results within 2 days of the test, please contact us at COVID_SafeTravelEnquiries@mti.gov.sg with the employee’s name and FIN, as well as your mobile number.
45. Can my employee take public transport to travel from the declared SHN accommodation to the designated test site for his/her COVID-19 PCR test?
No. The employee should not take public transport (buses and trains) for any purpose during their SHN period, including travelling to/from his/her declared place of residence for SHN and the designated test site for his/her COVID-19 PCR test.
The employee may only take the following modes of transport:
Personal transport
Private buses that only ferry Malaysia passengers who are serving SHN; or
Taxis and private-hire cars hired from dedicated taxi hotlines or ride-hail applications with a clear indication provided on his/her SHN status.
The employee is also required to travel directly from the declared SHN place of residence to the designated test site, and back to the declared SHN place of residence from the test site, without stopping at any other destination along the journey.
Please note that the above guidelines do not apply to employees with a travel history to Sabah in the past 14 days before entry into Singapore. Such employees will undergo their COVID-19 PCR test at their SHN dedicated facility.
46. Can my employee hail a taxi from the street while travelling in Singapore during the SHN period?
No. The employee should only use dedicated taxi hotlines (provided below) or ride-hail applications to hire the taxis or private hire cars. The employee should identify himself/herself as a person subject to SHN when making the phone application booking and when boarding the vehicle. When travelling in the taxi or private hire car, he/she should sit alone in the back seat, with windows down and the air-conditioning turned off.
Service Provider Contact Number
1 ComfortDelgro Taxi (Comfort & CityCab taxis) 6333 1133, or via ComfortDelGro Booking Application
2 TransCab 6213 0997
3 SMRT 6477 5971
4 Prime 6776 7553
5 Premier 6681 9462
6 HDT 9832 2428
7 Go-Jek, Ryde, MVL(TADA) via respective mobile applications
Please note that the above guidelines do not apply to employees with a travel history to Sabah in the past 14 days before entry into Singapore. There will be transport provided for these employees from the Singapore land checkpoints to the designated SHN facility.
47. What if my employee who returns from Malaysia develops onset of symptoms of COVID-19 in Singapore? Who will pay for my employee’s medical treatment?
If your employee develops onset of symptoms of COVID-19 within 14 days of their return to Singapore, the employer/employee will bear the costs of the medical treatment, subject to MOM’s requirements. Employees may tap on prevailing financing arrangements (e.g. foreign worker insurance) to fund the costs of their medical treatment.
If your employee develops onset of symptoms of COVID-19 after 14 days of their return, the costs of their medical treatment will be borne by the Singapore Government.
48. I am a Singapore Citizen/PR under the Malaysia-issued PCA returning to Singapore for short-term home leave. What if I test positive for COVID-19 in Singapore? Who will pay for my medical treatment?
With effect from 20 Oct 2020, Singapore Citizens (SCs) / Permanent Residents (PRs) / Long-Term Pass Holders (LTPHs) who departed Singapore on or after 27 Mar 2020 will be able to access regular financing arrangements to pay for their medical bills, if they develop onset of symptoms for COVID-19 within 14 days of their return to Singapore. For SC/PRs, this includes Government subsidies and MediShield Life/Integrated Shield Plan coverage. For LTPHs, this refers to any usual financing arrangements they may have, such as private insurance.
For avoidance of doubt, please refer to the table below on how charges for returning Singapore Citizens/PRs and LTPHs will apply.
Scenarios Charging Policy for C+ treatment
1 Left SG before 27 March 2020 and returning by 31 Dec 2020 Waive
2 Left SG before 27 March 2020 and returning from 1 Jan 2021 onwards Eligible for subsidies + Medishield + Medisave
3 Left SG after 27 March 2020 Eligible for subsidies + Medishield + Medisave
If you develop onset of symptoms of COVID-19 after 14 days of your arrival into Singapore, the costs of medical treatment will be borne by the Government.
Returning to Malaysia
49. What do I do if my employee needs to return to Malaysia before the 3-months (i.e. 90 days) stay is up?
Should your employee need to return to Malaysia before the end of the 3 months (i.e. 90 days) stay, please note that you will only be able to apply for another PCA on behalf of the same employee for re-entry into Singapore 90 days after his/her date of prior entry.
For Feedback/Enquiries
50. Who should I contact should I have any feedback or queries?
You may wish to contact us via email at COVID_SafeTravelEnquiries@mti.gov.sg. We will endeavour to reply you within 3-5 working days.
SHN in SHN Dedicated Facilities – Employees with Travel History to Sabah in the past 14 days
51. What are dedicated SHN facilities?
To prevent potential spread of infection from PCA travellers who have a travel history to Sabah in the past 14 days, the Government has worked with hotel operators to provide dedicated facilities for the affected PCA travellers to serve their 14-day SHN. Transportation will be arranged to send the PCA travellers directly from the border checkpoint to the hotels. Each will have their own room/toilet, and will be provided all their meals, so that they may avoid physical contact with other individuals.
SHN dedicated hotels will be assigned to affected PCA travellers upon their arrival in Singapore. There will be no booking required.
52. What are the costs for utilising the dedicated SHN facilities?
A 14-day SHN at the dedicated SHN facility will cost S$2000 (inclusive of GST).
53. Can I change the PCA entry date for employees who have a travel history in the past 14 days to Sabah, Malaysia?
No. We regret to inform you that no changes to the date of entry are allowed once an application has been approved. Please note that should your employee be unable to enter on the approved date, you will not be able to apply for another PCA for the same employee for a date of entry within 90 days from his/her last approved date of entry.
54. I have pre-booked a hotel/other accommodation to serve out my SHN prior to this announcement. Can I stay in my original hotel? Can I seek a refund?
Affected PCA travellers are required to serve their SHN in the dedicated SHN facility, even if they have pre-booked other accommodation. Those who have arranged to serve out their SHN at other accommodation should inform their accommodation provider accordingly and discuss possible options for refund.
